1. Order Processing
- Orders are typically processed within 1–2 business days after receiving payment and order confirmation.
- If items are custom-made or personalised, allow up to 3–5 business days for processing.
- Orders placed on weekends or public holidays will begin processing on the next business day.
2. Shipping & Delivery Time
- Zone 1 (within same state): estimated delivery in 2–4 business days after dispatch.
- Zone 2 (other parts of India): estimated delivery in 3–7 business days after dispatch.
- For remote areas or outlying regions, delivery may take up to 10 business days — we will keep you informed if any delays occur.
- You will receive a tracking number via email/SMS once your order has shipped.
3. Shipping Charges & Free Shipping
- Shipping fees (if applicable) will be calculated and displayed at checkout.
- Free shipping may be available on select items or order values.
4. Shipment & Tracking
- Once your order is dispatched, we’ll send the courier/consignment/tracking information.
- You can track your delivery via the courier’s website, using the tracking number provided.
- Please ensure the shipping address is correct; we cannot be held responsible for delays or losses if the wrong address is provided.
5. Partial Shipments
- In some cases, items in your order may ship from different warehouses or manufacturers—resulting in multiple deliveries.
- We will notify you in advance if a split shipment is needed.
6. Duties, Taxes & Customs (for international shipping)
- If you are ordering from outside India, you may be responsible for import duties, taxes or customs clearance fees on arrival in your country.
- Please check with your local customs office for more information.
7. Non-Deliverable Areas / Address Issues
- If the address entered is incomplete, incorrect or the courier cannot deliver (e.g., unsupported pin code), we may contact you for clarification.
- If delivery fails repeatedly due to incorrect address, the order may be returned to us and additional shipping charges may apply for re-dispatch.
8. Damaged or Missing Items on Delivery
- Please inspect the package upon receipt. If you find any damage or missing items, please contact us within 24 hours with photographs of the packaging and the item.
- We will arrange replacement or refund as per our returns policy.
9. Returns & Exchanges
- Shipping policy is separate from our returns or exchange policy—please refer to the Returns & Exchanges section on our site for detailed conditions.
- Note: shipping charges (both forward and return) may apply as per the conditions in our returns policy.
11. Policy Changes
We reserve the right to change or update our shipping policy at any time. Any changes will be effective for new orders only.
